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How a daily email changed the trajectory of Intercom

How a daily email changed the trajectory of Intercom

a year ago 4 min read
Startups are about speed. The pace at which you learn from the market, iterate, test and launch is often the difference between life and death for a young company. Des Traynor, co-founder of
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Bobby Pinero
By: Bobby Pinero
Why are SaaS companies valued on revenue multiples?

Why are SaaS companies valued on revenue multiples?

a year ago 5 min read
Ever wonder why SaaS companies are valued using revenue multiples when every other business is valued on earnings? Or why SaaS revenue multiples are 6x, 7x, 10x, 20x!? No, just me? 😅 I set
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Bobby Pinero
By: Bobby Pinero
How to find your first finance hire

How to find your first finance hire

a year ago 2 min read
Anecdotes and customer conversations no longer tell the entirety of your business story. You need help! It’s finally time to hire your first finance person. (Don’t know when that is? Start
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Bobby Pinero
By: Bobby Pinero
The hardest leap to make as a scaling finance leader

The hardest leap to make as a scaling finance leader

a year ago 3 min read
I’m consistently asked how I scaled effectively as the finance leader at Intercom from less than $1M to $150M+ ARR. The truth is I didn’t. In the last few years of
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Bobby Pinero
By: Bobby Pinero
Three mindset changes that helped me as an analyst

Three mindset changes that helped me as an analyst

a year ago 2 min read
“To succeed on your own, you’ll need to drop the passive mindset you learned in school and adopt an active one instead. School taught you that learning came from sit-down-and-listen consumption. The
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Bobby Pinero
By: Bobby Pinero
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